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BUSINESS CONTINUITY (WHAT IS BUSINESS CONTINUITY?)

Nearly every telecommunications service will at some point experience downtime, necessitating a discussion of Business Continuity solutions.  The potential impact of such downtime is an essential consideration in any solution design process.  If minimal impact is expected; then lower-cost, potentially less-reliable solutions may be considered.  If significant impact is expected or has been previously experienced, then premium quality, potentially-complex uptime solutions must be considered to ensure business continuity.


CALL CENTER SOLUTIONS

Call Centers are a special breed. End-Users calling into a call center typically over-analyse everything that happens with their call and translate that over to the quality of the business it represents. So having a reliable, robust, and redundant solution should go without saying.

SIP Trunks are the current go-to for Call Centers Voice and Data Needs. Businesses typically have a 4/1 ratio because not everyone will be using the phones at the same time. Call centers are different because everyone might be using the phones at the same time and a 1to1 ratio is needed.


COLOCATION (WHAT IS COLOCATION?)

To keep your Business Data secure, a large majority of companies everywhere are putting their servers and networking equipment into a data center. This service is used for disaster recovery and redundancy primarily. You don’t have to purchase multiple circuits from diverse carriers. This saves you the trouble and cost of having several outlets/paths going out of your building, trained personal, and all the software. so the benefits are substantial. A great feature is the readily available bandwidth, so you can turn up servers for a traffic spurts, and then turn it back down afterwards, all without much hassle.


ETHERNET OVER COPPER (WHAT IS ETHERNET OVER COPPER?)

Ethernet over Copper (otherwise known as EoC) service offers businesses in the United States a symmetric broadband connections to the internet, and/or to a carrier backbone network, at speeds ranging from 2.0 Mbps to 75 Mbps. Unlike T1 service that is available practically everywhere, Ethernet over copper service has variable reach. The closer a customer is to the carrier’s central office (CO), the faster the connection capability / broadband speeds.


INTERNATIONAL INTERNET ACCESS

International Dedicated Internet Access (DIA) is stand alone dedicated internet access not available in the United States of America. Currently, with the amount of phones, tablets and public computers available, everyone needs internet access.

As technology keeps improving the world is getting smaller. Dedicated internet access allows you to have a dedicated internet connection to the internet. This enhances a business experience internationally by creating business opportunities for everyone. A German company could have the same access to the internet or a cloud based option as some in America.


LOCAL VOICE (What is Local Voice?)

For companies that have an existing PBX and need a cost-effective solution for voice and data, purchasing ISDN-PRI service (Integrated Services for Digital Network- Primary Rate Interface) could be the right decision.

ISDN-PRI is an advanced digital voice and data service. It divides a T1 digital signal into 24 voice channels, with 23 of those channels being used to place and receive phone calls, or carry data. The 24th channel cannot be used for placing or receiving calls, as it is used for providing voice features and also for providing signaling for the other 23 channels.


METRO FIBER ETHERNET (WHAT IS METRO FIBER ETHERNET?)

Metro Ethernet, or “Metro-E” for short, is a high capacity broadband service offered to businesses around the world using a fiber optic cable for transit between the carrier network and the end-user. The word “metro” refers to the fact that the fiber optic run spans from one side of the city to another, and “Ethernet” refers to the type of IP handoff involved at each end of the connection. Unlike copper-based TDM services that are available just about everywhere, Metro-E is limited only to buildings in which fiber has been connected by a commercial internet service provider.


MPLS NETWORK (WHAT IS AN MPLS NETWORK?)

MPLS (otherwise known as Multiprotocol Label Switching) service offers businesses around the world with a centralized wide are network that can be controlled from the carrier core for enhanced security and performance. Using MPLS technology, businesses can communicate with all locations in a fully meshed network, instead of having different parts of the network communicate separately. This centralized infrastructure allows for better latency, jitter, and packet prioritization that allows video, voice, and data to travel over the network so that each application will perform at its optimum level.  QOS (quality of service) is a core advantage to having an MPLS network protecting the most important information over the non essential traffic as well as making real time applications like voice and video perform at a high level.


POINT-TO-POINT NETWORK (WHAT IS A POINT-TO-POINT NETWORK?)

Point-to-Point Networks are mainly used for two locations that need to securely send sensitive or confidential data between each location.  Its high performance it provides is due to the low latency of the network. For confidentiality purposes, this service doesn’t require the data traffic to be routed over the public internet, which is where many breaches in security can happen.


SATELLITE INTERNET (WHAT IS SATELLITE FIXED WIRELESS?)

Satellite fixed wireless is an internet service that delivers broadband service through radio waves, rather than cable in the ground. While speeds will vary between different satellite broadband providers, they normally have a maximum of 15 Mbps download speed.


T1, NXT1

T1 lines usually consist of copper wire but have now been modified to include optical and wireless media. A stand-alone data T1 can carry twenty-four digitized voice channels and data at the speed of 1.544 megabits per second. Customers do have the option to purchase a bonded T1 circuit as well. This consists of up to four single 1.5Mbps T1 circuits acting as one to deliver speeds up to 12Mbps.


SD-WAN (What is SD-WAN?)

A wide are network (WAN) might be used to connect branch offices to a central corporate network, or to connect data centers separated by distance. In the past these WAN connections often used tech that required special proprietary hardware. The SD-WAN movement seeks to move more of the network control into the cloud using a software approach.


SIP TRUNKING

WHAT IS SIP TRUNKING? WHAT YOU NEED TO KNOW.

SIP stands for Session Initiation Protocol.  As customers migrate to IP PBX technologies, SIP Trunking is a great scalable solution for your businesses allowing you to take full advantage of the flexibility that IP based communication brings to the table .  It is the most commonly used protocol for VoIP and has become the standard for IP based trunking solutions.  SIP is much more scalable than the traditional methods of voice communications.  Starting at a single trunk or call path scaling up to tens of thousands SIP allows you to correctly size your trunking needs.  SIP allows you to build the redundancy that a network based solution is designed for allowing tremendous flexibility.


UNIFIED COMMUNICATIONS (WHAT IS UNIFIED COMMUNICATIONS?)

With all sorts of new communication technologies gaining popularity, Unified communications is the term used to bring all of those different platforms in onto the same playing field creating better efficiency and flow.  An ideal unified communications solution, for example, would allow one person to IM, call, video conference, collaborate with partners, and much more from a computer, smartphone, tablet, or whatever mobility medium he or she wishes to use, all in real-time.


WIDE AREA ETHERNET (WHAT IS WAN)

A wide area network (WAN) is a computer network that spans across great distances typically a region or country. They can be used to transmit data to connect separate network structures together. WAN’s can be connect local area networks by physical circuits or through packet switching as a virtual connection.

While WAN’s are often private networks to retain information in a single company or business, they can also be set up by an internet service provider to connect a customer’s local area network to the internet. Unlike its counterpart, Local Area Network (LAN), wide area networks allow for much larger and more intricate networks. They can cover a large amount of distance.


WIRED BROADBAND (CABLE, DSL, FIBER) CABLE

Starting off as a simple service to residential and small businesses to carry TV signals, cable internet and cable internet providers have been able to evolve and service small to large enterprise businesses for more than just a TV need. Now serving a variation of different products to fit every customers need, Cable Internet Providers can offer internet access, internet transit and peering, domain name registration and hosting, voice services and phone features — and of course, the original TV need.


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