Shipping & Return

SHIPPING & RETURN POLICY

Shipping
To place your order in time for Thanksgiving delivery:

2 Day: 12:00 p.m. EST Friday, November 17

Overnight: 12:00 p.m. EST Monday, November 21

To place your order in time for Christmas delivery:

2 Day: 12:00 p.m. EST Tuesday, December 19

Overnight: 12:00 p.m. EST Wednesday, December 21

All orders placed by 12:00 p.m. EST will qualify for next day shipping. Orders placed after 12:00 p.m. EST will ship no sooner than the following business day. Shipping transit times are calculated based on selected shipping method and recipient’s shipping address.

Depending on the day of the week you place your order, you can usually expect the following transit times for Ground/ Home Delivery:

New England delivery: within 3-4 business days

East/South delivery: within 2-3 business days

Midwest delivery: within 2-3 business days

Southwest delivery: within 2-3 business days

West coast delivery: within 3-4 business days

Alaska/Hawaii delivery: within 5-7 business days

2nd Day Delivery
All orders placed by 12:00 p.m. EST can ship the next business day to be delivered 2 business days from that date. For example,

Orders placed on Monday can ship Tueasday to be delivered Thursday.

Orders placed on Thursday can ship Friday to be delivered Tueasday.

Orders placed on Friday can ship Monday to be delivered Wednesday.

Overnight Delivery
All orders placed by 12:00 p.m. EST can be processed the same business day and delivered the three business day after that. For example,

Orders placed on Monday (before 12 p.m. EST) can ship Thursday.

Orders placed on Friday (before 12 p.m. EST) can ship Monday.

Alternately, you may specify an exact arrival date when placing an order. Maroon Global Solutions Inc. will ensure that your products are shipped in time to arrive by your chosen date.

Shipping Information
Maroon Global Solutions Inc. ships packages via several shipper from two distribution centers in Rochester New York.

We can make exceptions ship to U.S. Virgin Islands, Puerto Rico or any locations outside of the United States accouding to the U.S.A laws and guidelines.

We do not ship to PO boxes, APO’s or FPO’s.

PURCHASER IS RESPONSIBLE FOR MAKING ARRANGEMENTS FOR THE RECEIPT OF THE PACKAGE, INCLUDING NOTIFYING GIFT RECIPIENT. Maroon Global Solutions Inc. WILL NOT BE HELD RESPONSIBLE FOR MISSED DELIVERIES.

Shipper Ground Commercial and Shipper Express delivers Monday through Friday and Saturdays with Residential Home Delivery packages ONLY (at no additional cost). We do not offer Saturday delivery for packages shipped via Express methods or to commercial addresses.

Shipper delivers from 8:00 AM until 5:00 PM.

Residential addresses typically do not require a signature. HOWEVER, if there is no one there to accept the package, and the Shipper does not feel comfortable leaving it for ANY reason, s/he is required NOT to leave the package. Shipper will make three delivery attempts (one per day) before returning the package to Maroon Global Solutions Inc. Shipper will leave a door tag following each delivery attempt. Please be sure to include the apartment number if you are sending to an apartment building.

Business addresses do require a signature, but not necessarily from the recipient whose name is on the box. Anyone in the building is able to sign for the package.

Please be sure to include the name/ company name and floor/suite number if you are sending to an office building.

Shipping intercepts or redirects to edit incorrectly entered addresses are NOT valid on Maroon Global Solutions Inc. orders.
Shipper will attempt to contact the recipient and then the shipper for correction of bad addresses before re-attempt, re-direct or sending back to the shipper.

Shipping intercepts are not available for these packages as it could result in additional delays in shipping. Once your “Goodes” have shipped out, you will receive a confirmation e-mail. To track your package, simply log in to your Maroon Global Solutions Inc. account and select, “Check on my order Status/History” and then select “Track Order” to view your order’s progress. Do not hesitate to call us, have your order number ready and we’ll track your package for you! Phone: 585.754.6888.

Please review the Holiday Schedule below. The dates below reflect the days shipping or packages will not deliver. Shipping will resume the following business day after the respective holiday

November 24 – Thanksgiving

December 24 – Christmas Eve

December 25 – Christmas

December 31 – New Year’s Eve

January 1 – New Year’s Day

Payment
For Internet and Telephone orders, we accept VISA, MasterCard, Discover and American Express, PayPal – Please include card number, expiration and security code.

Returns
Products ordered by customer are non-refundable.